Effective Date: January 1, 2023
Last Updated: January 30, 2026
Who we are
The Dallas-Fort Worth Hospital Council (“DFWHC,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, dfwhc.org (the “Site”).
Scope
This Privacy Policy applies to information collected through this Site. It does not apply to third-party websites, systems, or services that may be linked to or integrated into our Site (for example, membership portals, event registration tools, or embedded media). Those services have their own privacy practices, and you should review them separately.
Information We Collect
A. Information Collected Automatically
When you use the Site, we (and service providers working on our behalf) may automatically collect:
- Contact information (name, email address, phone number, organization)
- Message content submitted through contact forms or email inquiries
- Newsletter subscription information (typically email address)
- Event-related information if you register or RSVP through a form or third-party platform (may include name, email, organization, and attendance details)
B. Information Collected Automatically
When you use the Site, we (and service providers working on our behalf) may automatically collect:
- IP address
- Device identifiers
- Browser type and settings
- Operating system
- Referring/exit pages
- Pages viewed and time spent
- Approximate location (derived from IP address)
- Log and diagnostic data
This information is generally used for site security, analytics, performance, and improving content.
C. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to:
- Keep the Site functioning properly
- Remember preferences
- Understand how visitors interact with the Site
- Measure traffic and improve performance
Lucky Orange (analytics + session replay/heatmaps): We use Lucky Orange to better understand how visitors interact with the Site, including through features such as heatmaps and session recordings. This helps us improve the Site’s usability, content, and navigation.
You can control cookies through your browser settings. If you disable cookies, parts of the Site may not function as intended.
How We Use Information
We may use the information we collect to:
- Respond to inquiries and provide requested information
- Send newsletters or updates you subscribed to
- Provide event information and related communications
- Maintain and improve the Site and user experience
- Monitor and protect Site security and prevent abuse
- Conduct analytics and site optimization (including via Lucky Orange)
- Maintain internal records and administrative purposes
- Comply with legal obligations
How We Share Information
We do not sell your personal information.
We may share information in the following situations:
- Service providers: With vendors who perform services for us (e.g., website hosting, email distribution, analytics, security, and website optimization). This includes analytics/usability providers like Lucky Orange.
- Third-party platforms you choose to use: If you use third-party services linked from our Site (such as membership login portals, event registration systems, or embedded tools), your data is handled by that provider under their terms and privacy policies.
- Legal compliance: If required by law, subpoena, court order, or other legal process.
- Protection of rights: If necessary to protect DFWHC, our users, or the public (e.g., fraud prevention, security incidents).
- Business transfers: In connection with a merger, restructuring, or transfer of assets.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
Session Replay and Heatmaps (Lucky Orange)
We use Lucky Orange to help identify and fix usability issues and improve the visitor experience. Lucky Orange may collect information about your interaction with the Site (such as clicks, scrolling, navigation patterns, and page interactions) and may record sessions. We use these insights to improve Site performance and design.
If you would like to opt out of Lucky Orange tracking (where available), you can use Lucky Orange’s visitor privacy/opt-out tools available through Lucky Orange.
Third-Party Links and Embedded Content
The Site may contain links to third-party sites and may embed content (e.g., videos, social media, registration tools). Third parties may collect information directly from you and/or through cookies or tracking. We do not control their privacy practices.
Data Security
We take reasonable administrative, technical, and physical safeguards designed to protect information. However, no website or internet transmission is completely secure. Please use caution when submitting information online.
Data Retention
We retain personal information only as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
Your Choices and Rights
Suggested text: Visitor comments may be checked through an automated spam detection service.
- Email Communications
- If you subscribe to emails, you can opt out at any time by using the unsubscribe link included in those messages (when provided) or by contacting us.
- If you subscribe to emails, you can opt out at any time by using the unsubscribe link included in those messages (when provided) or by contacting us.
- Cookies
- You can manage cookies through browser settings. Disabling cookies may impact Site functionality.
- You can manage cookies through browser settings. Disabling cookies may impact Site functionality.
- Access, Correction, Deletion
- You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions. To submit a request, contact us using the details below.
- You may request access to, correction of, or deletion of personal information we hold about you, subject to legal exceptions. To submit a request, contact us using the details below.
- Children’s Privacy
- The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Site, contact us so we can take appropriate steps.
Children’s Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the Site, contact us so we can take appropriate steps.
Do Not Track
Some browsers offer a “Do Not Track” (“DNT”) signal. Lucky Orange honors browser DNT settings in supported browsers. Other technologies used on our Site may not respond to DNT signals consistently.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when it was last revised. Continued use of the Site after changes means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
Dallas-Fort Worth Hospital Council
300 Decker Drive, Suite 300
Irving, TX 75062
Phone: 972.719.4900